In response to blistering criticism from a consumer group, California's Obamacare exchange vowed to fix longstanding enrollment and tax-related errors that have blocked consumers from getting coverage for months and left some with unforeseen bills.
News Story (California)
Los Angeles Times (LA Times)
August 21, 2015
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Tags: Health Care
Organizations mentioned/involved: Western Center on Law & Poverty (WCLP) (CA)
The Health Consumer Alliance of San Diego, representing legal aid groups across the state, sent a letter to Covered California on Monday describing a litany of problems during the health-law rollout.
“Some of these issues have continued for some time, including issues we first raised in early 2014 without adequate resolution for consumers,” the alliance said in the Aug. 17 letter.
“Many consumers face considerable difficulties in enrolling in the correct plan with the correct level of financial assistance, even after coming to agreement with Covered California staff as to what should be done,” the group wrote.