Online Unemployment Benefits Systems Are Buckling Under a Wave of Applications

News Story (NATIONAL)

Colin Lecher
The Markup
March 31, 2020
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Tags: Coronavirus, COVID-19, Unemployment Insurance

Organizations mentioned/involved: Philadelphia Legal Assistance, Greater Boston Legal Services (GBLS), Legal Services of Greater Miami (LSGMI)


States around the country are dealing with the economic fallout of the coronavirus, as businesses shutter and unemployment claims hit unprecedented levels. With 3.3 million new unemployment claims in one week alone, the digital systems meant to provide benefits to workers are showing signs of strain. “Everyone’s scrambling and trying to figure out what systems they can key into to provide some level of support in what is proving to be a rather traumatic time,” said Julia Simon-Mishel, supervising attorney of the unemployment compensation unit at Philadelphia Legal Assistance.